Terms and conditions for the Tania Water app website:
We at Tania Bottled Drinking Water utilize the latest technologies to create a seamless online shopping experience, celebrating life together. Our e-commerce service saves you time and effort. We invite you to explore our wide range of products, which can be ordered from anywhere – home or office – via your mobile phone, tablet, or personal computer, anytime, 24/7. Your order will be delivered to you whenever you need it, according to our established working hours! Our trained and qualified team uses modern vehicles to transport your products efficiently. Our commitment to your convenience is backed by reliable technology that enables secure online transactions. We also offer flexible payment options, including cash on delivery, credit card, and other available methods. Enjoy a unique shopping experience with the Tania app. Recognizing our commitment to providing better service to our valued customers and valuing their time, Tania is here to be closer to you – just a click away.
Use of this application is subject to the terms and conditions listed below. Please read these terms and conditions carefully before using this service.
You may only use the application on the basis of these terms and conditions, and Tania Water reserves the right – at its sole discretion – to update and/or revise these terms and conditions. Therefore, please check for any changes from time to time.
We guarantee the delivery of high-quality products by our highly trained and efficient staff. At Tania, we understand the value of time, and orders will be delivered promptly (subject to our capacity).
Order registration is available 24 hours a day, 7 days a week.
Delivery times are daily from 9 am to 9 pm, Saturday to Thursday.
Delivery times during the holy month of Ramadan are from 11 am to 5 pm and from 8 pm to 2 am, Saturday to Thursday.
Delivery will be made as soon as possible, at the latest, within the time specified by the customer and the time period allocated to him after the goods are prepared and the order is handed over to the driver from Saturday to Thursday. However, some reasons may cause some delays, such as bad weather conditions, traffic, or technical malfunctions beyond our control.
In the event that any of the products are unavailable or there is any obstacle to delivery, the customer will be contacted via the registered phone number.
payment method:
Tania's app is characterized by its flexibility in payment methods, as the customer has the right to choose the method that suits him:
Payment "upon delivery" - cash.
Cash on delivery – Bank card
Please note that customers must pay the full order amount using a single payment method; multiple payment methods cannot be used. Tanya is committed to delivering the highest quality products; please note that the images on the website are for illustrative purposes only.
A minimum order is required as shown in the cart or at checkout, and orders that do not meet this minimum will not be fulfilled.
In accordance with the terms and conditions of the company's delivery services policy ,
We strive to provide fast and efficient delivery service to our customers. Delivery is currently offered within our existing coverage area. We are working diligently to expand our delivery network to meet the needs of our customers in various regions.
Identifying the covered areas:
Delivery availability to your area is determined based on a range of operational and geographical criteria. We cover a number of regions where delivery service is available, subject to logistical and technical capacity.
Delivery areas:
We offer delivery to areas covered by our delivery network. If your area is not currently included in our delivery list, we will inform you before you complete your order. We are continuously working to improve our services to cover more areas in the future.
note:
If you have any questions or are unsure about delivery availability to your area, please contact customer service for assistance at 920022000.
Mistakes beyond one's control:
While Tanya strives to ensure the application is available 24 hours a day, it assumes no responsibility if the website is unavailable at any time or for any period of time due to any force majeure event.
We would like to clarify that all products purchased through our company are deliverable to, including upper floors or any location upon customer request.
This service is provided within the limits of available logistical capabilities.
The company is committed to delivering efficiently and according to the highest safety standards. We also emphasize that in the event of any special requirements or difficulties related to delivery, it is the customer's responsibility to provide the necessary information to ensure the successful completion of the process.
Note : Some exceptions may apply based on the type of product or the specific delivery location. In case of any problems or inquiries regarding the delivery process, please contact the customer service department.
Cancellation policy:
The customer can cancel the order through customer service on the unified number 920022000
Termination of service policy:
Tanya reserves the right to suspend, disable, or terminate any account on the application without prior notice to the member in case of violations, including but not limited to:
1- Recording false or misleading data.
2 - Disabling the application or attempting to access the application in an illegal manner.
3- Violation of any property rights.
4- Violating any of the laws of the Kingdom of Saudi Arabia.
Tanya reserves the right to prosecute anyone who uses the application fraudulently or through any other unlawful means, and reserves the right to recover the cost of products or legal fees from persons who use the site fraudulently.
Tanya, its employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, or consequential loss, including but not limited to loss of profits, goodwill, business, opportunities, data, or other intangible losses arising out of or related to the Site or any use thereof.
If any provision of this policy is deemed invalid, illegal, or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.
Defining responsibilities:
The application is provided "as is" without any warranties of any kind, either express or implied, which include, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Tanya assumes no responsibility for any viruses or other disruptive features that affect your access to or use of the application.
Tanya assumes no responsibility for any conflict between the Tanya application and any other applications, services, software, and devices.
Tanya accepts no responsibility for any delay or failure to initiate, conduct, or complete any correspondence or transactions related to the application.
These terms and conditions do not exclude or limit Tanya's liability for:
Death or personal injury caused by negligence.
Fraud or deception.
Any other liability that cannot be excluded or limited by law.
Offers and discounts:
It applies according to company policy and the tax is calculated on the entire quantity before the discount.
Tax:
The tax is calculated according to the Kingdom's policy and the regulations followed by the Zakat, Tax and Customs Authority in the Kingdom of Saudi Arabia.
Loyalty Points Program Policy:
You can earn points on purchases made through the Tania Water app.
You can only make purchases using points through the Tania Water app, and points cannot be used or redeemed in other stores.
The points earned have an expiry period and cannot be used after the expiry of that period.
Loyalty points are non-transferable and their value cannot be exchanged for cash.
Tania Water reserves the right to modify or cancel its loyalty points program at any time at its sole discretion. The store also reserves the right to cancel any loyalty points obtained through illegitimate means, as well as any orders processed using these points. This includes situations such as the misuse of customer coupons, the repeated use of the same coupon by the same customer, or any other reason the store deems contrary to the objectives of the loyalty points program.
Electronic voucher (coupon) policy:
v The value of the coupon (electronic vouchers) cannot be refunded or exchanged if it has been used or benefited from in any way.
A previously purchased but unused coupon can be returned within a maximum period of 3 days from the date of purchase.
v Coupons that have already been used and are included in discounts and offers cannot be returned or exchanged.
v Coupons (Electronic vouchers) are non-transferable and cannot be exchanged for cash.