Exchange and Return Policy:
1- You can return the water within 3 days from the time of purchase shown on the invoice, provided that it is returned in its original condition without use.
2- Products cannot be returned after 3 days from the date of purchase shown on the invoice, and exchanges cannot be accepted after 7 days from the date of receipt of the products.
3- Return Conditions: The water must be in its original condition at the time of receipt, taking into account that the product or its closed packaging (carton, shrink wrap, or gallon) is not opened. In the event of any defect resulting from misuse or misuse by the customer, we apologize for not receiving it for health reasons. The original purchase invoice or a copy of it must be present. In the event of a defect or defect in the product due to a clear manufacturing defect, it will be replaced or returned according to the company’s policy. It is also possible to return a portion of the products in a single invoice if only a clear defect appears.
4- In all cases, please ensure that a picture of the damaged product is attached to the complaint request for verification.
From the condition of the product, taking into account not opening the product or its closed packaging.
5- Acceptance of the complaint by the customer service team necessarily means that processing cash or credit card refunds will take 14 working days, as broadly as possible.
The period will be extended in the event of an emergency, official holiday or technical obstacle.
6- In all cases of return and exchange, the product must be in its original packaging and no refunds will be accepted.
Product does not meet this requirement.
7- You can contact us via the unified number (920022000), via the application, or via the website, and you will be informed of all return and exchange procedures.
In all cases of return and exchange, the product must be in its original packaging and no refunds will be accepted.
Product does not meet this requirement.
8 - Products included in the discounts and offers cannot be exchanged or returned, except in the case of a defect in the product.
